PRIVACY POLICY

At The Hormone Health Clinic we take your privacy seriously. This Privacy Policy describes our privacy practices and policy regarding the collection and use of information (including personally identifiable information) made available to us through https://www.thehormonehealthclinic.co.uk (the “The Hormone Health Clinic Site”).

who we are

Founded by Dr Emma Morgan, The Hormone Health Clinic is a dedicated clinic in Buckinghamshire providing bio-identical hormone replacement therapy.

The Clinic offers a service which is completely tailored to the precise needs of every patient. Dr Morgan thoroughly evaluate the individual symptoms and treatment requirements through comprehensive medical consultation and completely personalised investigations. Through this approach she builds a completely bespoke management plan which helps patients achieve their optimal physical and emotional health and hormone balance.

how we process your personal data

The processing of information (your “personal data”), such as the name, e-mail address, postal address and/or credit card information relating to an identified or identifiable person (“data subject”) shall always be in line with the General Data Protection Regulation (GDPR). By means of this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

The Hormone Health Clinic complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

The Hormone Health Clinic collects the details provided by you when you join the mailing list or register or attend the clinic (our “Services”). We may collect additional personally identifiable information through your participation in any promotions offered by us.

Reasons for processing information

We use the personal information we collect to enable us to:

• Provide holistic services to you, our customers and clients.

• Promote and provide our Services

• Resolve problems, calculate and collect fees, and troubleshoot

• To maintain our own accounts and records

• Verify your identity and the information you provide

• Improve our Services and customer experience and inform you about our Services and updates

• Provide you with information that may affect your use of our Services

• Communicate marketing and promotional offers to you

We may also use your personal data to communicate with you in the event of a change in our business practices, or our Terms of Service or Privacy Policy. We may also use your personal data to send you information, special offers and promotions. Whenever you use a website or other internet service, a series of general data and information gets created and logged automatically. The same is true when you use the Hormone Health Clinic site. This general data and information are stored in the server log files. Some of the types of information we may collect are:

• the browser types and versions used

• the operating system used by the accessing system

• the website from which an accessing system reaches our website (so-called referrers)

• the date and time of access to the Internet site

• an Internet protocol address (IP address)

• the Internet service provider of the accessing system

• any other similar data and information that may be used in the event of attacks on our information technology systems

When collecting this general data and information, the Hormone Health Clinic Site does not draw any conclusions about the data subject. Rather, this information is needed to:

• deliver the content of our website correctly

• optimise the content of our website as well as its advertisement

• ensure the long-term viability of our information technology systems and website technology

• provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

Therefore, the Hormone Health Clinic Site analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of the Hormone Health site, and to ensure an optimal level of protection for the personal data we process. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone. We sometimes need to share the personal information we process with other organisations. This is always done in compliance with all aspects of the GDPR. Therefore, we may share, and you hereby consent to our sharing of, personal information with service providers who assist in the delivery of our Services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety. We will never sell or rent your personal information to a natural or legal person, public authority, agency or body (“third party”).

OUR MAILING LIST

If you wish to subscribe to our newsletters or email communications services, we will need to collect your email address in order to send our newsletters and/or email communications to you. We will not use your email address for any purposes except: to send you the newsletters and/or emails you have requested; to maintain our subscription and unsubscription lists; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied; or, to notify you of changes to the The Hormone Health Clinic Site, business practices, Terms of Service or Privacy Policy.

If you wish to unsubscribe from our newsletters or email communications services,

Cookies

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

For further information visit https://www.aboutcookies.org or http://www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. All of these cookies can be turned off or removed through your browser settings.

Third Party Websites

Where we provide links to third party web sites (whether or not they are affiliated with the The Hormone Health Clinic Site and even if The Hormone Health Clinic branding appears on these sites), such sites are not controlled by us and are not covered by this Privacy Policy. These links are provided for your convenience only. If you access these sites by using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy. Although where possible we endeavor to ensure that the site operators abide by our Privacy Policy, we cannot guarantee that they will, and you are advised to check the privacy policy of such third parties before providing information to them.

Contact Via Web Forms

You may, if you wish, contact us in regards to our Services or any queries you may have via the contact forms on our site. These contact forms have been created to allow you quick and direct communication with us. When contacting us via the contact forms on the Hormone Health Clinic site, the personal data you transmit are automatically stored. Such personal data transmitted on a voluntary basis are stored for the purpose of processing or contacting you. This personal data will never be transferred to third parties.

Security

The security of your personally identifiable information is a priority to us. Unfortunately, no security system, or system of transmitting data over the internet, can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the The Hormone Health Clinic site. You provide all such information at your own risk.

Your Rights & Access To Your Personal Information

You have the right to access the personally identifiable information that is held about you. To obtain a copy of the personally identifiable information The Hormone Health Clinic holds about you please email your request to BHRT@dremmamorgan.co.uk. We’ll usually share this with you within 30 days of you asking us for it.

You are also entitled to object to us processing your information and ask us to stop using your information, including when we use your information to send you our newsletters or email communications services. If you would like to have your personally identifiable information on our database amended or deleted, please contact us at BHRT@dremmamorgan.co.uk and we will use commercially reasonable efforts to comply with your request in accordance with the provisions of this Privacy Policy. We may need to contact you or verify who you are in order to be sure that we are deleting or changing the appropriate information. When requesting that personally identifiable information be amended or deleted, please keep in mind that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain such personally identifiable information. This information will not be used for commercial purposes. However, we may use that information, from time to time, to recontact former members or visitors to the Hormone Health Clinic Site in certain limited circumstances – for instance, if required to do so by law. You are also entitled to complain to a regulator. If you think that we have not complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.

Accuracy & Retention of Data

We will not keep personal data longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required. We will ensure that personal data we hold is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and at regular intervals afterwards. We will take all reasonable steps to destroy or amend inaccurate or out-of-date data.

Your Acceptance Of These Terms

By using the Hormone Health Clinic site, joining our Hormone Health Clinic mailing list or becoming a client of the Hormone Health Clinic or otherwise providing information to us, you confirm your agreement to the terms and conditions of this Privacy Policy and our Terms of Service. If you do not agree to this Privacy Policy, please do not use the Hormone Health Clinic site and do not register for any of the Services. Your continued use of the Hormone Health Clinic site will be deemed your acceptance of the terms laid out in this Privacy Policy.

Changes To This Policy

As a newsletter subscriber, we will notify you when we make any changes to our Privacy Policy that affect the use of any personally identifiable information we collect. However, we may make changes this Privacy Policy from time to time without notice. Any such change will take effect once the revised privacy policy is available on The Hormone Health Clinic site. Therefore, we ask that you bookmark and periodically review our Privacy Policy Notice page to ensure your continuing familiarity with the most current version of our Privacy Policy. Your continued use of the Hormone Health Clinic site following such changes to this Privacy Policy will be deemed your acceptance of those changes. You can determine when this policy was last revised by checking the “Last Revised” legend at the bottom of this page.

Queries

If you have any queries about this privacy policy, please email us at BHRT@dremmamorgan.co.uk

This policy was last modified on 4/06/18